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Recent Information:

J.D. Power and Associates surveys over 22,000 users for the second volume of its 2007 U.S. Wireless Contract Regional Customer Satisfaction Index (CSI) study. Carriers are rated across six regions in the United States in key areas including call quality, brand image, cost of service, service plan options, billing and customer service.

T-Mobile performs particularly well in the study, ranking highest in five out of six regions (including four ties). Strengths include customer service, cost of service and billing.

Verizon Wireless ranks highest in four regions (including three ties). Verizon's strengths are call quality and brand image.

Alltel earns a tie for best in the Southeast region, while U.S. Cellular ties for best in the North Central region. J.D. Power and Associates also publishes the results of its surveys of call quality, customer care and wireless retail sales satisfaction.

Verizon fares best overall in call quality and retail sales satisfaction, while T-Mobile provides the best customer care experience, according to the reports.